Privacy Policy
Read how we handle website inquiries, audit information and analytics, and how you can make a privacy request.
Effective October 13, 2026
Legal business identity
Alta Haven LLC operates this website under the business name Orange County Home Service Sales & Marketing. Contact us at contact@ochomeservicesalesandmarketing.com or 951-387-4836.
Mobile information and SMS consent
We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with third parties for their independent use. Service providers may process this information only to deliver and support our messaging on our behalf. Providing a phone number through an inquiry form does not constitute SMS consent. SMS consent is collected separately through the generated chat widget where available.
Website chat
Our website uses a GoHighLevel/LeadConnector chat widget. When you use chat, your messages and the contact details you choose to provide are processed through that service so we can respond to your inquiry. Loading the widget also connects your browser to the provider. Do not submit passwords, payment details, or sensitive customer or employee records through chat. Using chat does not by itself enroll you in marketing messages.
Who this policy covers
Orange County Home Service Sales & Marketing operates this website for business owners considering our services. This policy explains information collected through this website, its forms, audits and related communications. Questions and privacy requests can be sent to contact@ochomeservicesalesandmarketing.com.
Information you provide
Depending on the form, we collect your name, company, email address, phone number, website, trade, service area, message, business situation and audit answers. Optional fields may be left blank. Audit submissions can include your diagnostic score, category scores and suggested priorities. Do not submit customer lists, payment information, passwords or other sensitive records through a public website form.
Information collected automatically
Our hosting and security systems process request information such as IP address, browser details, timestamps and errors. Vercel Analytics and Speed Insights collect website usage and performance information. Analytics event URLs omit query strings and fragments, and admin and email-preference pages are excluded from website analytics. Campaign parameters such as UTM tags and Google click identifiers, the landing page and referrer (without its query string or fragment) may be saved in browser session storage and attached to your inquiry so we can understand its source. Session storage normally lasts for the current browser session; browser behavior can vary.
Optional analytics and browser choices
Google Analytics, Google Tag Manager and Microsoft Clarity are supported integrations that load only when configured and you allow optional analytics in this browser. Those tools may use cookies or collect additional device, interaction and session information if enabled. You can manage cookies and storage in your browser, use privacy controls or browse without submitting a form. Blocking storage can limit attribution. Global Privacy Control or Do Not Track signals disable website analytics in that browser. A browser choice for optional analytics is stored locally; you can turn off optional analytics on this policy page when those tools are configured, or clear browser storage. Essential hosting and security processing and requested form delivery continue. Third-party sites and services may collect information under their own policies; we do not control their practices.
Public website audit checks
If you request a website audit, you authorize us to retrieve and analyze the publicly accessible website you identify, including page content, structure, metadata and observable website signals. We use that information and your answers to produce a diagnostic. Public checks cannot verify your internal call, CRM, booking or revenue records. Private-system access and customer data are handled only under a separate agreed engagement.
How we use information
We use information to respond to requests, deliver requested audit results or resources, discuss relevant services, maintain contact records and source attribution, improve the website, prevent misuse and meet legal obligations. Submitting an inquiry does not automatically subscribe you to promotional email. Marketing subscription requires the separate opt-in provided on the form.
Service providers and disclosures
Providers supporting this website may process information for hosting, analytics, performance measurement, email delivery and contact storage. Our current application uses Vercel for hosting and analytics, Resend for transactional email and a Supabase-hosted contact database. If an alternative email or webhook delivery provider is configured, it may receive form information to route the inquiry. We may also disclose information when required by law, to protect rights or security, or as part of a business transfer subject to appropriate safeguards. We do not sell website inquiry information. We do not use these forms to enroll you in third-party marketing.
Retention and security
We retain inquiries and related records while needed to respond, manage an active or prospective business relationship, maintain consent and suppression records, and satisfy legal or security needs. Retention depends on the record and purpose rather than an automatic fixed period. We use reasonable safeguards, but no website or transmission method can promise absolute security. Contact us to ask about deletion of records associated with your email address.
Your choices and requests
You can ask us to review, correct or delete information you submitted, ask about its use, or withdraw marketing consent by emailing contact@ochomeservicesalesandmarketing.com. Marketing emails include an unsubscribe method where applicable. We may need to verify that the request is yours and may retain information required for legal, security or suppression purposes. Rights available under applicable privacy law depend on your location and whether that law applies to the business. We do not require marketing consent to respond to your service request.
Children and external links
This website is intended for business users and is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child has submitted information, contact us. Links to external websites, booking tools or platforms lead to services governed by their own privacy policies.
Changes and contact
We update this policy when our website practices change and publish the updated effective date on this page. Material changes will be described here and, where appropriate, communicated through a relevant contact channel. Contact: contact@ochomeservicesalesandmarketing.com or 951-387-4836.